House rules

You agree to use the Communities section of the Site and its directly associated domains in accordance with the following House Rules. This is a health related community, so courtesy and compassion are important. Use good taste in describing symptoms and be sensitive to those who may be coping with illness or have concern for a loved one. We encourage you to be open, honest and frank in your discussions.

Definitions in our Terms of Use, unless the context requires otherwise, also apply to these House Rules.

These guidelines apply to all messages shared with a Group and all comments posted on a Wall by registered users and to the contents of any one-to-one discussions between registered users (together "Postings"). Postings are intended for the private, non-commercial exchange of lawful, relevant, fair and appropriate information, opinions and comment. Notwithstanding anything else in these House Rules, use of the Site that is inconsistent with those stated purposes is strictly prohibited:

Acceptable behaviour

  • Your Postings should be constructive and polite, not mean-spirited or contributed with the intention of causing trouble
  • Respect other people's opinions - if necessary, agree to disagree
  • Stay in good taste when discussing sensitive or sexual topics
  • Be patient - users of all ages and abilities may be taking part in the Group
  • Focus on the facts and don't include rumours or second-hand stories about others
  • Stay on topic. To change the subject, go to another Group or create a new one
  • Be fair and informative - include both the pluses and minuses of your experiences
  • Your Postings should be in line with generally accepted standards of etiquette and behaviour on the internet

Unacceptable behaviour

  • Illegal, unlawful, obscene or objectionable Postings
  • Disruptive, offensive or abusive behaviour
  • Behaviour that constitutes a criminal offence or that encourages others to commit or contemplate criminal offences
  • Unlawful, harassing, menacing, blasphemous, hateful, defamatory, inflammatory, abusive, deceptive, offensive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material or behaviour is not acceptable
  • Postings that cause annoyance, inconvenience or needless anxiety
  • Postings that bring us, our trustees, our brand or any of our employees into disrepute or cause us embarrassment
  • Don't post links to content that wouldn't itself satisfy these guidelines
  • Don't "flame" or conduct "flame wars" (sending hostile messages intended to insult, particularly where directed at a particular person or group of people)
  • Don't deliberately upset or offend other users ("trolling")
  • Don't post content you do not have permission to post
  • Don't unnecessarily submit Postings in CAPITAL LETTERS
  • Don't make Postings that are untrue, inaccurate or misleading
  • Don't make statements of opinion unless you truly believe them
  • No spamming
  • We don't allow the submission of the same or very similar contributions many times, by you on your own or with others
  • Don't use Groups for any commercial purposes, such as to advertise, endorse or promote products or services
  • Don't use Groups to distribute or post chain letters, pyramid schemes or any similar material
  • Don't pretend to be someone else or claim false credentials
  • Deliberate misuse of the complaints facility is not permitted. If you persist in doing this, your registration may be suspended or cancelled

If reported to us or identified by us, any Postings containing an imminent threat of serious physical harm to you or another person will be removed and may be reported to the appropriate authorities.

Don't believe everything you read - Postings may be inaccurate or inappropriate for you and should not be taken as medical advice. Remember too that not everyone portrays themselves online as they are in real life.

Protect your identity

If you wish to remain anonymous, avoid using or disclosing in any way your real name, any personal details by which you could be identified (including your postal address, phone numbers, email addresses, and so on), or the names or personal details of others.


Mild expletives are acceptable in appropriate contexts. Sexual words are acceptable only if they are used in, say, an anatomical context. However, strong vulgar language or crude sexual references (which we reserve the right to determine at our absolute discretion) are not. Groups dealing with topics such as sexual dysfunction may, at our discretion, have more relaxed rules for personal expression.

Certain language has been banned from the Site, and you will not be allowed to use this in a Posting. You will be sent a warning and asked to submit alternative wording. We reserve the right to monitor all language used on the Site.

No medical advice

Postings are not verified by us, and do not constitute medical advice or diagnosisThe process of determining which condition a patient may have.. If you need specific medical advice or immediate medical attention, please contact your doctor or qualified health care professional.  We refer you specifically to the first two paragraphs under 4. of the Terms of Use regarding the purpose of the Site.

Breaches of these guidelines

We do not edit Postings, but we retain the right to remove any Posting that we deem inappropriate.

Breaches of these guidelines may result in warning, a suspension or the cancellation of your Site registration.

Groups that are found to be in breach of these guidelines are subject to removal without notice. For everyone's safety, we reserve the right to review all Postings, either manually or using systematic or automated means. This applies to all Groups, whatever their status, whether open, closed or hidden, and including those belonging to a Partner.

Please report abuse

You may come across things in the Communities area that you do not want to see. You can ignore it, but we prefer you to report it by clicking on the "Report as inappropriate" link.